Privacy policy

This statement explains what information we collect and store about you and how we use it.

Our privacy statement aligns with our values of guardianship, particularly for people, community, partners and clients. It also complies with the Privacy Act 2020.

What information we collect

We collect information that helps us to connect and do business with you.

This includes information that you give to us when you interact with us, for example, enquiries through our website, subscriptions to newsletters and when you call us. It may also include information that is publicly available in the context of your business role or roles.How we store information

We store information in our Customer Relationship Management system and in marketing tools such as our email newsletter system or digital advertising systems. We may also use the information in communications through Microsoft Office applications or other data systems we use. If you do business with us, some information will be stored in our accounting system. We protect our data with all reasonable technical and process controls. We endeavour to keep any information we hold about you up to date.

How we use information

We use the information we hold about you to help us provide more personalised services and communications to you, and to keep a record of our interactions with you. This can include marketing communications, directly or through third party tools, and managing your subscription status to newsletters.

We don’t disclose or share your information with anyone unless you give us permission to do so or if we are required to by law.

Information held on behalf of clients

Where we are contracted to carry out services on behalf of clients for their customers and stakeholders, they may provide us with information that allows us to carry out those services. We use and/or share this data we hold or have access to for the sole purpose of carrying out our obligations under those agreements, and then only to the extent necessary to carry out those obligations.

Data Retention

We retain information for as long as it is needed to carry out the purpose for which it was collected. Some information may be required to be held longer by law, for example, accounting records.

Digital behaviour information

We may use cookies and tracking technology, including third party technology in order to understand how you interact with our website and digital advertising, and your online behaviour. This information is anonymised and not held directly by us. We use this information to improve our website and to help make any digital advertising more relevant to you. You can control what information is collected in your browser’s privacy settings or in your social media accounts’ ad settings.

Your rights

The Privacy Act 2020 gives you rights to request access to and correct any personal information we hold about you. This includes opting out of receiving newsletters, which we manage through an email marketing tool.

If you would like to access the information we hold about you, or if you have any questions about this privacy statement, please contact us through the contact form on this website.

Updates to this statement

This policy may be updated from time to time. The updated statement will be available on this page.